How can we help?
Answers to common questions about accounts, coins and games. Can't find what you need? Send us a message at the bottom of this page.
How do I create an account?
Go to Join free and either click Sign up with Google, or fill in your first name, last name, email, phone number and a password.
Google sign-in isn't working.
Allow pop-ups for this site, make sure third-party cookies aren't fully blocked for accounts.google.com, then try again. If you see an error inside the Google window, send us a screenshot.
Why did my coins reset?
Your account is saved on our server, so it doesn't disappear — sign in with your email and password, or with Google, from any browser or device. Only your Honey Coins and membership are kept for the current browser session: closing the browser, using a private window or switching device starts a fresh 50,000-coin balance.
How do I sign out?
Use the Sign out button at the top of any page.
Are Honey Coins real money?
No. Honey Coins are virtual, have no cash value and can't be bought, sold, transferred or withdrawn.
How do I get more coins?
Open the Honey Vault from the coin counter at the top of the page. You can collect free daily coins once a day or switch on a free membership for bonus coins.
Do memberships cost anything?
No. Every membership is free (£0) and lasts for your browser session; your account itself stays on our server.
A game won't load.
Make sure you're signed in, then refresh the page. Games need a stable connection and a modern browser (Chrome, Safari, Edge or Firefox). If it still won't load, tell us which game and which device you're using.
Can I play on my phone?
Yes. Every game works on phones, tablets and computers. Turn your phone sideways for the best view.
Are the results fair?
Every spin is random. Past results don't affect future spins, and nothing you win here can be cashed out.
I want to take a break or close my account.
Send us a message using the form below and choose Take a break or Close my account. You can also read our responsible play page.
What data do you keep?
Your account details (name, email, UK phone number and a securely hashed password, or your Google name and email) are stored as a protected file on our own server so you can sign in from any device; you can ask us to delete them at any time. Your Honey Coins and membership stay in your browser session. Signing up, signing in and every message form are processed by our server, not inside your browser. When you send us a message, our server emails us your name, email address, topic and message and keeps a copy so we can reply.
Who can play?
Adults aged 18 or over who live in the United Kingdom.
Ask our team.
Send us a message and we'll reply to the email address you give us.
- @Email[email protected]
- ☎Need help with gambling?National Gambling Helpline: 0808 8020 133. Free and open 24/7.
Contact support
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